Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your parcel to request a return.

Important: Returns will only be accepted if the parcel is unopened, unused, and in its original packaging. Opened or tampered parcels are not eligible for return.

To start a return, you can contact us at sheraz.akram.5555@gmail.com. Please note that returns will need to be sent to the following address:
[INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at sheraz.akram.5555@gmail.com.

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Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.

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Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

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Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note it may take additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since we approved your return, please contact us at sheraz.akram.5555@gmail.com.